AfterPay | FREE shipping on AUSTRALIAN orders over $150 - $9.95 Flat Rate Shipping on AUSTRALIAN orders under $150 - We now offer $15 Flat Rate Shipping to NZ

Shipping & Returns

Shipping

A flat rate of $9.95 applies for shipping within Australia for orders under $150.00. 

Free Shipping for orders over $150 within Australia.

Standard orders placed Monday - Friday (excl Public Holidays) will be processed and shipped within 3 business days, unless the orders are on 'pre-order' status. Please allow 5-7 business days to receive your order.  If you live in a regional area, please allow an extra few days for delivery.

Basic State will re-send a parcel that is incorrectly labelled by us.  We do not take responsibility for delivery addresses that are provided incorrectly or incomplete.

All shipping is at the customers risk. Once items have been lodged for delivery, we do not hold responsibility for lost parcels or packages damaged in transit.  Please contact Australia Post or the nominated courier and advise them that your order has not arrived.

International Shipping

We ship to New Zealand and to the United States.

Flat rate of $15 AUD to New Zealand

Flat rate of $38 AUD to USA 

Returns Policy

We want you to love your purchase and for your shopping experience with us to be as enjoyable as possible!

To return an item please email us at contactus@basicstate.com.au and we will reply with a Returns/Exchange form to complete and return with your item.

We do not offer exchanges or returns on sale or discounted items or on gift cards.

All items must be returned unworn, with no damage to the item, packaging or tags (no tan, make up stains etc)

Returns and exchanges must be returned within 5 business days of receiving your order.  The cost of the exchange is at your expense.  If you would like an item exchanged please include a reply paid and labeled satchel to ensure a quick turnaround.

We recommend that you use registered post or a trackable courier when returning an item as we cannot accept responsibility for items lost in transit to us.

Upon receipt of the merchandise, we will refund you the purchase price of the item(s), less any shipping costs incurred when the goods were purchased.

Please allow up to 4 weeks for the funds to appear in your bank account.

 

Damaged or Faulty Items

We will gladly refund or exchange any faulty or damaged product.  Please e-mail us at contactus@basicstate.com.au with photographic evidence and we will be in-touch with you within 1-2 business days.

Any refunds will be credited against the original payment method.  Please allow 7 business days for the credit to appear on your statement.

We don't offer exchanges or returns on sale or discounted items.