FREE EXPRESS Shipping on orders over $150 | Visit us in store at 130 Hawthorn Road, Caulfield North

Shipping & Returns



FREE upgrade to EXPRESS SHIPPING. FREE Shipping on order over $150 within Australia. A flat rate of $9.95 applies for shipping within Australia for orders under $150.00. 

$15 flat rate shipping to New Zealand.

We aim to ship within 3 business days, unless the orders are on 'pre-order' status. Please allow 5-7 business days to receive your order.  If you live in a regional area, please allow an extra few days for delivery.

Basic State will re-send a parcel that is incorrectly labelled by us.  We do not take responsibility for delivery addresses that are provided incorrectly or incomplete.

All shipping is at the customers risk. Once items have been lodged for delivery, we do not hold responsibility for lost parcels or packages damaged in transit.  Please contact Australia Post or the nominated courier and advise them that your order has not arrived.


International Shipping

Flat rate of $15 AUD to New Zealand

Flat rate of $38 AUD to the rest of the world

Please be aware we are not responsible for duty or tax incurred once parcels arrive in your designated country.


Returns Policy

We want you to love your purchase and for your shopping experience with us to be as enjoyable as possible.

To return an item please click here to download the return request form.

We do not offer returns on gift cards.

All items must be returned unworn, with no damage to the item, packaging or tags (no tan, make up stains etc).  If item(s) are deemed to be worn, we will refuse your return the the cost to ship item(s) back to you, will be at your expense.

PLEASE NOTE: We are unable to refund/exchange items once they have been washed or worn. 

Returns and exchanges must be returned within 10 business days of receiving your order.  The cost of the return is at your expense. 

We recommend that you use registered post or a trackable courier when returning an item as we cannot accept responsibility for items lost in transit to us.

Upon receipt of the merchandise, we will refund you the purchase price of the item(s), less any shipping costs incurred when the goods were purchased ($9.95 for Australian orders and $15 for orders shipped to New Zealand.

Please allow up to 4 weeks for the funds to appear in your bank account.

If you've purchased an item that is on sale, we offer a credit only.

Due to hygiene we are not able to accept returns for Face Masks


Damaged or Faulty Items

We will gladly refund or exchange any faulty or damaged product.  Please e-mail us at with photographic evidence upon receipt of goods and we will be in-touch with you within 2-3 business days.

Any refunds will be credited against the original payment method.  Please allow 7 business days for the credit to appear on your statement.