Privacy Policy

PRIVACY POLICY

  1. We respect your privacy
    1.1. Basic State respects your right to privacy and are committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
    1.2. "Personal information" is information we hold which is identifiable as being about you.
  2. Collection of personal information
    2.1. Basic State will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
    2.2. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
    2.3. Additionally, we may also collect any other information you provide while interacting with us.
  3. How we collect your personal information
    3.1. Basic State collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
  4. Use of your personal information
    4.1. Basic State may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
    4.2. Basic State may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.
  5. Disclosure of your personal information
    5.1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
    5.2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
    5.3. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Basic State, https://basicstate.com.au/, its customers or third parties.
    5.4. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia. These may include, but are not limited to USA.
    5.5. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
    5.6. By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.
  6. Security of your personal information
    6.1. Basic State is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
    6.2. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
  7. Access to your personal information
    7.1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at contactus@basicstate.com.au.
    7.2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
  8. Complaints about privacy
    8.1. If you have any complaints about our privacy practices, please feel free to send in details of your complaints to PO BOX 1014, CAULFIELD NORTH, Victoria, 3161. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
  9. Changes to Privacy Policy
    9.1. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.
  10. Website
    10.1. When you visit our website When you come to our website (https://basicstate.com.au/) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
    10.2. Cookies We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.
    10.3. Third party sites Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Basic State is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.

Privacy Policy for SMS Communications 

Last updated: May 11, 2026

Basic State ("Company," "we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, and protect the information you provide when opting in to receive SMS messages from us. By opting in to our SMS communications, you agree to the terms outlined in this policy.

1. Information We Collect When you opt-in to receive SMS messages from Basic State, we may collect the following types of personal information:

  • Your phone number

  • Information related to your interactions with our SMS messages (such as response rates and engagement)

  • Data regarding abandoned carts, if applicable (see Section 4 below)

  • Location data, if you use location-based services and grant permission (see Section 6 below)

2. How We Use Your Information We use the information collected through our SMS program for the following purposes:

  • To send you marketing messages, promotional offers, and updates about our products and services

  • To provide customer service and respond to inquiries

  • To send transactional messages such as order confirmations, shipping updates, and appointment reminders

  • To remind you about abandoned carts, if applicable (see Section 4)

  • To improve our messaging and tailor content based on your interactions

3. Third-Party Data Sharing We do not sell, trade, or rent your SMS opt-in data to third parties for marketing or advertising purposes. However, we may share your personal data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services. This includes, but is not limited to:

  • SMS platform providers

  • Mobile carriers

  • Service providers assisting in message delivery

These third parties are contractually obligated to use your data only for the purposes of providing SMS services and ensuring compliance with applicable laws and regulations.

4. SMS Abandoned Cart Disclosure If you have added items to your shopping cart on our website but did not complete your purchase, we may send you SMS reminders. To facilitate this, our website may use cookies, tracking pixels, or similar technology to detect when a cart has been abandoned.

5. Opting Out of SMS Communications You can opt out of receiving SMS messages from Basic State at any time by replying "STOP" to any text message you receive. Upon receiving your request, we will remove your phone number from our SMS list. You may also contact us directly at contactus@basicstate.com.au for assistance.

6. Location Tracking and Location-Based Services If our SMS services involve location tracking or location-based offers, we will collect your location data only with your explicit consent. This data may be used to send location-specific promotions or store-related notifications. You can disable location tracking at any time through your device settings.

7. Security Measures We implement appropriate security measures to protect your personal data, including encryption and access controls. However, no method of transmission over the internet or mobile networks is 100% secure, and we cannot guarantee absolute security.

8. Updates to This Privacy Policy We may update this Privacy Policy periodically to reflect changes in our SMS practices or legal requirements. Any updates will be posted on our website with the "last updated" date listed at the top. We encourage you to review this policy regularly.

9. Contact Us If you have any questions about this Privacy Policy or your SMS data, please contact us at:

Email: contactus@basicstate.com.au 

Phone: +61 478 727 833 

Mailing Address: PO Box 1014, Caulfield North VIC 3161

Thank you for trusting Basic State.